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Process consulting and digitalisation
Understand the process before automating it.
Repeated data entry, unclear responsibilities and manual approvals make work difficult to track and introduce unnecessary delays. Review the actual workflow with the people doing the work, establish baseline measurements and select a practical first step. Compare improving existing tools with introducing a new solution, documenting scope, dependencies and acceptance criteria before implementation.
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When it helps
Repeated data entry, unclear responsibilities and manual approvals make work difficult to track and introduce unnecessary delays.
What we do
- Mapping of steps, systems and exceptions
- Responsibilities and approval rules
- Prioritised roadmap and feasibility assessment
How it works
Review the actual workflow with the people doing the work, establish baseline measurements and select a practical first step. Compare improving existing tools with introducing a new solution, documenting scope, dependencies and acceptance criteria before implementation.
What you receive
- Documented process and automation roadmap
- Prioritised actions with estimates and owners
Illustrative example
Illustration: define tasks, approvals and delay notifications between a new enquiry and an approved quotation.
How we measure success
- Manual time per process step
- Waiting time, handovers and exceptions
After launch
Agree on integration owners, notifications and responses to failures. Handover includes documentation and checks to repeat when connected systems change.
CRM, ERP and online sales
Customer and order data in a consistent flow.
Separate customer records, price lists and stock figures create duplicate entries and increase errors when orders move between systems. Assign ownership for each data field, align identifiers and define change rules. Test orders, returns and connection outages, then establish conflict resolution, safe retries and a clear route for investigating incomplete transfers.
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When it helps
Separate customer records, price lists and stock figures create duplicate entries and increase errors when orders move between systems.
What we do
- Connections between CRM, ERP, commerce and accounting
- Products, price lists, inventory and status synchronisation
- PIM, WMS and master-record ownership
How it works
Assign ownership for each data field, align identifiers and define change rules. Test orders, returns and connection outages, then establish conflict resolution, safe retries and a clear route for investigating incomplete transfers.
What you receive
- Documented integrations and data mappings
- Synchronisation overview and error-handling instructions
Illustrative example
Illustration: a confirmed online order enters the ERP, while the store receives availability and dispatch status updates.
How we measure success
- Record consistency across systems
- Transfer latency and failed synchronisations
After launch
Agree on integration owners, notifications and responses to failures. Handover includes documentation and checks to repeat when connected systems change.
APIs, legacy applications and system integration
Reliable links across different system generations.
Applications cannot exchange data or rely on manual exports, while older systems may lack modern interfaces. Assess available interfaces and choose an approach that can be maintained reliably. Define authentication, limits, retries and duplicate prevention. For RPA, account for screen changes, exceptional states and a practical way for an employee to take over.
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When it helps
Applications cannot exchange data or rely on manual exports, while older systems may lack modern interfaces.
What we do
- REST, GraphQL, webhooks and message queues
- File exchange, EDI and agreed legacy interfaces
- RPA for repeatable tasks without a suitable API
How it works
Assess available interfaces and choose an approach that can be maintained reliably. Define authentication, limits, retries and duplicate prevention. For RPA, account for screen changes, exceptional states and a practical way for an employee to take over.
What you receive
- Integration with specifications and checks
- Logs, notifications and recovery instructions
Illustrative example
Illustration: a legacy application exports orders to an agreed file, which is validated before transfer to the new system.
How we measure success
- Successful transfer rate
- Duplicates, latency and recovery time
After launch
Agree on integration owners, notifications and responses to failures. Handover includes documentation and checks to repeat when connected systems change.
Documents, orders and approvals
A clear route from receipt to authorised completion.
Documents and approvals get lost in email, while important deadlines are disconnected from a responsible person. Define input channels, required information, permissions and approval rules. Build a workflow that covers incomplete submissions, staff absence and replacements, recording approvals and subsequent changes so responsibilities remain clear throughout the process.
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When it helps
Documents and approvals get lost in email, while important deadlines are disconnected from a responsible person.
What we do
- Document capture, versions and statuses
- Quotation, purchase order and invoice approvals
- Notifications, escalation and change history
How it works
Define input channels, required information, permissions and approval rules. Build a workflow that covers incomplete submissions, staff absence and replacements, recording approvals and subsequent changes so responsibilities remain clear throughout the process.
What you receive
- Operational document or approval workflow
- Rules, execution history and user instructions
Illustrative example
Illustration: an incoming invoice receives an owner, a deadline reminder and an approval record before transfer to accounting.
How we measure success
- Time to approval
- Overdue tasks and manual handovers
After launch
Agree on integration owners, notifications and responses to failures. Handover includes documentation and checks to repeat when connected systems change.
Support, self-service and the customer lifecycle
Connect customer communication to practical actions.
Requests, contacts and statuses live separately, forcing customers to repeat information and making it hard for teams to identify the next step. Define triggering events, permitted communications and the information needed for each action. Build the journey from submission to resolution, check unsubscribe and exception handling, and align lifecycle rules with the marketing team.
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When it helps
Requests, contacts and statuses live separately, forcing customers to repeat information and making it hard for teams to identify the next step.
What we do
- Connections between forms, CRM, support and portals
- Self-service requests, statuses and notifications
- Segmentation and triggers respecting communication consent
How it works
Define triggering events, permitted communications and the information needed for each action. Build the journey from submission to resolution, check unsubscribe and exception handling, and align lifecycle rules with the marketing team.
What you receive
- Connected communication and support workflow
- Trigger, opt-out and monitoring rules
Illustrative example
Illustration: a form creates a support request, the customer sees its status and receives an agreed feedback question after resolution.
How we measure success
- Response and resolution time
- Manual handovers and self-service completion
After launch
Agree on integration owners, notifications and responses to failures. Handover includes documentation and checks to repeat when connected systems change.
IoT and industrial data
Turn device measurements into usable information.
Device data remains on local displays, reports are compiled manually and connection failures interrupt collection. Review equipment, protocols and operating constraints with production owners. Pilot on agreed equipment while keeping the data collection separate from critical control functions; define PLC changes and industrial interventions with the responsible specialists.
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When it helps
Device data remains on local displays, reports are compiled manually and connection failures interrupt collection.
What we do
- Sensor, gateway and event data acquisition
- MQTT, OPC UA and assessed MES/SCADA connections
- Edge processing, storage and data-quality monitoring
How it works
Review equipment, protocols and operating constraints with production owners. Pilot on agreed equipment while keeping the data collection separate from critical control functions; define PLC changes and industrial interventions with the responsible specialists.
What you receive
- Data acquisition and visualisation pilot
- Documented interfaces, limitations and rollout plan
Illustrative example
Illustration: meters and sensors supply consumption dashboards and notifications when measurements stop arriving.
How we measure success
- Completeness and latency of measurements
- Recovery after connection interruptions
After launch
Agree on integration owners, notifications and responses to failures. Handover includes documentation and checks to repeat when connected systems change.
Scope and delivery options
Production control, PLC programming and physical equipment changes require a separate technical assessment and a suitable delivery specialist. Define the integration scope first.
Technologies and approaches
- REST / GraphQL
- Interfaces for exchanging data between applications.
- Webhooks / message queues
- Events and queues for coordinated execution.
- CRM / ERP / PIM
- Customer, business and product information systems.
- MES / WMS / PLM
- Manufacturing, warehouse and product lifecycle systems; connectivity is assessed against the environment.
- Microservices
- Separate software modules where this architecture fits the project.
- IoT / edge / industrial interfaces
- Device data collection and local processing; MQTT, OPC UA, Modbus and other interfaces are assessed against technical documentation.
